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Support

Get the scoop below, or give us a shout.

General

Do you require setup fees to use Tekagogo?

There is no sign-up fee or cost to use Tekagogo software, no arrival fees, and no charges until a work order is complete. Tekagogo has extremely competitive hourly rates.

Who is the mobile app for?

The mobile app is for our dental equipment repair technicians. They use the app to receive and accept service requests. Dentists use our website tekagogo.com to sign up and make service requests.

What is Tekagogo’s pricing?

Tekagogo’s hourly rate is $349 an hour and is prorated in 30 min increments there after. No Signup Fees, No Monthly Fees, No Arrivals Fees, No Kidding!

Dentists

What types of equipment does Tekagogo repair?

Tekagogo repairs a wide range of dental equipment, including:

  • Mechanical: Vacuum, compressor, amalgam separator, water sterilization system, and more.
  • Operatory: Chair, light, unit, scaler, handpieces, X-ray, and any other operatory malfunctions.
  • Sterilization: Ultrasonic cleaners, sterilizers, and handpiece cleaners.
  • Technology: X-ray machines, panoramic X-rays, cone beam machines, sensors, and phosphor plate X-rays.
  • Computers: General IT needs including hardware, software, network building, and support services.

What if I am billed incorrectly?

Our technology has been specifically built to provide accurate billing. The “check in / check out” feature requires Teks to verify the repair with office staff prior to closing the work order and completing the transaction. If there is ever a problem, click here and let us know. We’ll work to get the matter resolved immediately.

What if a repair fails shortly after it was fixed?

Teks always do their best to complete the repair right the first time, and Tekagogo is committed to making good on any repair that doesn’t go right. If there is a problem with your repair, click here and let us know. We’ll work to get the matter resolved immediately.

Does Tekagogo have “loaner” equipment?

As a platform-based company, Tekagogo does not loan out equipment. We suggest that dental professionals contact the distributor (ie. Henry Schein) that sold you the equipment. Teks work diligently to ensure you experience as little downtime as possible.

Does Tekagogo work on computer networks?

You bet! We have a highly experienced and specialized team ready to serve your computer needs.

Can I recommend our favorite technician to become a Tek?

Absolutely! We are always looking for best-in-class talent, and we love taking recommendations from dental professionals. If you know a technician that would make a great TEK, click here and let us know!

Is Tekagogo available in my area?

Service is offered in the many major metros across the nation!

Are Tekagogo service technicians trained?

Yes. Prospective Tekagogo technicians submit to a thorough vetting process before they can become Teks. Once Teks begin using our software, training is highly incentivized, so Teks are always continuing to improve their craft.

How do I get started?

Log in to tekagogo.com on your computer. You will be prompted to fill out your personal profile. Once completed, requesting a technician is as easy as clicking a button.

Preventative Maintenance

COMING SOON! Late 2024- Do you have a Preventative Maintenance Program that you follow? We have one coming soon for you! Stay Tuned!

TEKs

Will I be a W2 employee of Tekagogo?

Yes, Tekagogo Teks are W2 employees. We aim to provide as much flexibility as possible, while taking the opportunity to provide perks of being an employee.

What tools/parts will I need?

Once you become a Tek, we would be happy to provide a list and make sure you have everything you would need to perform any service request.

Is Tekagogo available in my area?

Service is offered in the most major metros across the nation!

Do I need to work full-time?

Tekagogo aims to provide flexibility for both part-time and full-time opportunities.

Do I need experience?

Yes. Currently, you need to have at least one year experience in the installation or service of dental equipment. Teks must be qualified to be Tek-certified. In the future, we hope to have our own training process available through TekU.

How do I get paid?

Simple! Every two weeks, we pay out your service hours via your financial institution of choice. We also offer a bonus program. Your wages earned to-date are always on display on the Tekagogo app.

How do I get started?

Easy! Visit tekagogo.com and sign up. We will be in touch right away! All Teks must successfully complete an interview process and background check – the process is quick and easy!