X-ray systems are essential for diagnostics and case planning. When they’re off, everything from image quality to patient safety is impacted. Tekagogo helps you handle X-ray machine calibration and repair before it throws your practice off course.
Why X-Ray Calibration Isn’t Optional
X-ray units aren’t something you can eyeball. Calibration needs to be exact. If the settings are off even by a small margin you get unclear images, increased retakes, and inconsistent exposure levels. That’s not only frustrating, it can create compliance issues.
Offices are required to follow state radiation safety rules, and documentation matters. An uncalibrated X-ray unit puts your license at risk, not to mention patient confidence. That’s where professional X-ray machine calibration and repair comes in. It keeps your system accurate, compliant, and ready for every exam.
What an X-Ray Machine Calibration and Repair Visit Looks Like
A technician will start by reviewing the model, power source, and exposure output. They’ll check image consistency, verify positioning arms, inspect control panels, and test the timer or sensor connection if needed.
Calibration may involve adjusting kilovoltage peak (kVp), milliamperes (mA), and exposure time. The technician ensures your system is producing images within manufacturer specifications. If a part is failing, such as a tube head, switch, or sensor connector, it can often be repaired or replaced during the visit.
Everything is documented inside your Tekagogo dashboard. That way, if your office is inspected or audited, you’ve got proof the unit was calibrated and serviced by a qualified technician.
Onsite vs Offsite Work
Most X-ray machine calibration and repair visits can be completed in your office. Simple component replacements, electrical issues, or calibration adjustments happen during the visit.
If the issue is more complex, like internal board failure, major software corruption, or a fried sensor, then the unit may need to be sent out. Your technician will walk through the diagnosis, let you know what’s realistic to fix onsite, and provide recommendations if a referral is needed.
You’ll always know what’s being done, who did it, and how to access the service notes later.
How to Request X-Ray Machine Calibration and Repair
Tekagogo’s desktop platform makes it easy to request service. Once you submit a repair or calibration request, local technicians are notified. If you’ve favorited a technician from a previous visit, there’s a good chance they’ll be assigned again for consistency.
Once a Tek responds, communication happens through the chat feature in the platform. If SMS or email notifications are turned on and your cell number is added, you’ll get an alert when the Tek messages you but you’ll need to log back into the software to reply.
This keeps everything documented, with no missed texts or forgotten calls.
Common Issues That Signal a Need for Help
X-ray systems usually give warning signs before they fail. Here’s what might prompt a call for X-ray machine calibration and repair:
- Images are consistently under- or overexposed
- The unit randomly shuts down or resets
- Exposure times don’t match system settings
- Patient positioning arms are loose or drifting
- Image quality has declined without explanation
- Buttons or screen controls stop responding
These issues can happen gradually. When they do, it’s best to address them before patients notice or compliance becomes a concern.
What About Regular Maintenance?
X-ray machines aren’t part of Tekagogo’s formal Preventative Maintenance Program, but they can still be evaluated during PM visits. If your technician is onsite and you’re seeing minor issues or if it’s been a while since your last calibration, bring it up.
Your technician can assess the situation, perform a basic check if appropriate, or recommend a full calibration visit. The point is to stay proactive before a small issue disrupts patient care or inspection readiness.
The Benefit of Having It All in One Place
Service records, part replacements, technician notes, and calibration details are all logged in your Tekagogo dashboard. Even if you don’t use the platform daily, you can still log in at any time and review past visits.
If your sensor has been repaired three times or your wall-mount unit keeps losing power, you’ll see that trend. That helps you make smarter decisions about when to repair and when to replace.
No more digging through email chains or wondering when the last calibration was completed.
Support for Multi-Location Groups
Tekagogo supports multi-practice groups, even though account data doesn’t yet roll up into a single reporting view. Facility administrators can log into each individual office’s dashboard to review repair history, check technician notes, and monitor equipment performance across locations.
This is especially helpful for managing compliance with calibration standards and knowing when it’s time to update aging units. Even without cross-location rollup reporting, the visibility is there when you need it.
Don’t Wait for an Inspection to Catch It
Waiting until something fails, or until you get a letter about compliance, is risky. Most calibration issues can be corrected long before they become a problem if you schedule service when things feel off.
A qualified technician will make sure the machine operates the way it should, in the environment it’s in, with your current workflow.
And when they’re done, you’ll have it in writing.
When Your Image Quality Drops, You Know Who to Call
Tekagogo helps you stay on top of X-ray machine calibration and repair so you’re never guessing if your system’s working right.
Keep the Image Sharp and the Stress Low
Use your Tekagogo dashboard to request a technician, get your system calibrated, and keep your diagnostics running smoothly. No guesswork, no waiting, no paper trail drama.