Intraoral scanners are game-changers for dental practices. These sleek, handheld devices have transformed the way impressions are taken—offering a precise, mess-free alternative to traditional molds. Faster, cleaner, and more patient-friendly, they’re the MVP of modern dentistry.
But let’s be real: when your intraoral scanner isn’t cooperating, it can feel like your whole day is derailed. From glitchy connections to unclear scans, even a small hiccup can throw off your workflow, delay treatments, and frustrate both your team and your patients.
Good news? Most scanner issues have simple fixes—if you know what to look for. In this blog, we’ll break down the most common problems with intraoral scanners and walk you through practical solutions to get your device (and your day) back on track.
1. Connectivity Issues
Nothing grinds your workflow to a halt like an intraoral scanner that won’t connect. Whether it’s struggling to sync with your software or randomly dropping its connection mid-scan, connectivity issues can be a frustrating (and time-consuming) problem.
The Fix:
- Check Your Network: Start with the basics—ensure your Wi-Fi network is stable and strong. A weak or intermittent connection is often the culprit behind syncing issues. If possible, use a dedicated network for your scanner to avoid interference from other devices.
- Review Connection Settings: Double-check your scanner’s connection settings to ensure everything is configured correctly. This includes verifying that the scanner and the computer are on the same network and that permissions are set properly.
- Update Software and Firmware: Compatibility problems are a frequent cause of connectivity issues. Make sure your scanner’s software and firmware are up to date with the latest versions. Manufacturers often release updates to address bugs and improve performance.
- Ping a Tek with Tekagogo: Still stuck? Tekagogo makes it easy to connect with a qualified technician who can troubleshoot the issue for you. From diagnosing tricky connectivity problems to implementing quick fixes, a Tek can help get your scanner back online without missing a beat.
By following these steps, you can minimize disruptions and keep your practice running smoothly—because downtime isn’t an option when patient care is on the line.
2. Calibration Problems
Distorted or inconsistent images from your intraoral scanner are a major roadblock. When your scans don’t match reality, it’s a major technical issue that impacts patient care and treatment planning.
The Fix:
- Stick to Routine Calibrations: Your scanner is a precision instrument, and like any high-tech tool, it needs regular calibrations to stay accurate. Follow the manufacturer’s guidelines for calibration frequency and procedures to ensure consistent results.
- Keep Calibration Tools Clean: Even the best scanners can falter if calibration tools are dusty, smudged, or improperly stored. Always inspect and clean these tools before each use to avoid introducing inaccuracies.
- Proactive Maintenance: Calibration problems can sometimes hint at deeper issues, like wear and tear on internal components. Starting in January 2025, you can enroll in Tekagogo’s Preventative Maintenance Program to ensure your equipment gets the care it needs. Regular checkups not only keep your scanner in peak condition but also catch potential issues before they disrupt your practice.
With proper calibration and maintenance, your intraoral scanner can continue delivering the flawless scans your patients expect—because precision isn’t optional in dentistry.
3. Poor Image Quality
Blurry or incomplete scans compromise treatment accuracy. When your intraoral scanner isn’t producing the clear, detailed images you need, it’s time to dig into the root cause.
The Fix:
- Clean the Scanner Lens: A dirty lens is one of the most common culprits behind poor image quality. Dust, smudges, or debris can interfere with the scanner’s ability to capture clear images. Regularly inspect and clean the lens with a manufacturer-approved cleaning solution to keep it spotless.
- Slow Down the Scanning Process: Speeding through a scan might save time in the moment, but it can lead to blurry or incomplete images. Take your time to move the scanner steadily, allowing it to capture all the details accurately.
- Check the Light Source: Intraoral scanners rely on a functional light source to capture high-quality scans. Over time, the light source can degrade, reducing image clarity. Regularly inspect the light for wear and tear, and replace it if needed to maintain peak performance.
By addressing these common issues, you can ensure your scanner delivers the crisp, accurate images you rely on for excellent patient care—because when it comes to dental impressions, clarity is everything.
4. Overheating During Use
Nothing derails a busy day faster than a scanner that overheats mid-use. Overheating can cause lags, shutdowns, and reduced performance, leaving you scrambling to keep your schedule on track.
The Fix:
- Take Breaks Between Uses: Continuous operation without breaks can push your scanner beyond its limits. Allow the device to cool between patients, especially during back-to-back appointments, to prevent overheating.
- Check Ventilation: Overheating is often caused by poor airflow around the scanner. Ensure the device is placed in a well-ventilated area, free from obstructions like cluttered cords or papers that can trap heat.
- Call in the Pros: If your scanner keeps overheating despite these adjustments, it’s time for a deeper look. Use Tekagogo’s platform to connect with a qualified technician who can run diagnostics, identify the issue, and get your scanner back to optimal performance.
By staying mindful of overheating risks and addressing them proactively, you can keep your scanner running smoothly and avoid costly disruptions—because your patients don’t have time to wait, and neither do you.
The Tekagogo Advantage
When your intraoral scanner runs into trouble, you need solutions—fast. That’s where Tekagogo comes in. Our platform is designed to keep your practice humming with features that make troubleshooting and maintenance a breeze.
1. Fast Technician Support
Got a problem you can’t fix? Tekagogo connects you with experienced Teks at the click of a button. Simply ping a Tek directly from your dashboard, and get expert help to diagnose and resolve issues quickly. No waiting, no hassle.
2. Preventative Maintenance
Avoid surprises with regularly scheduled checkups. Tekagogo’s Preventative Maintenance Program – available in January 2025 – helps you stay ahead of potential problems, reducing downtime and extending the life of your equipment. Schedule semi-annual or quarterly visits at times that work for you—even after hours or on weekends.
3. Real-Time Oversight
Stay in control with Tekagogo’s dashboard, which provides a complete view of your scanner’s maintenance history and performance. Monitor past repairs, track upcoming service dates, and ensure your equipment is always ready to perform.
With Tekagogo, you’re never alone when issues arise. Our tools and support empower you to handle scanner challenges with ease, keeping your focus where it belongs—on your patients. Ready to experience the Tekagogo difference? Schedule a demo today!
Keeping Your Intraoral Scanners in Top Shape
Your intraoral scanner is a vital part of your practice, helping you deliver accurate, efficient, and patient-friendly care. But even the best technology needs a little TLC to stay at its best. By tackling common issues head-on and embracing proactive maintenance, you can minimize disruptions and keep your practice running smoothly.
Tekagogo is here to make it all easier. From fast technician support to preventative maintenance and real-time performance tracking, our platform has the tools you need to keep your equipment in peak condition. Don’t let scanner issues slow you down—let Tekagogo help you stay one step ahead.
Ready to simplify equipment care? Schedule a demo and see how Tekagogo can transform the way you manage your practice.