Tekagogo Platform Terms

Here, you’ll find terms related specifically to Tekagogo’s user-friendly platform for requesting and managing dental equipment repairs. Understanding these terms will help you get the most out of our services! 

Check-in Code: A 4-digit code that Teks obtain upon arrival at the dental office to begin the work order.

Cloud Storage: Never lose track of a repair! All work orders and service history are conveniently stored online in perpetuity for easy access by both you and your Tek.

Dashboard: Manage all your service requests, view Tek profiles, and track repair progress in real time—all from your Tekagogo.com dashboard.

ETA (Estimated Time of Arrival): Relax! We’ll keep you informed with the estimated arrival time of your assigned Tek.

Favorite Tek: They can go in and heart a Favorite Tek so they can use that person again for consistency, and request them first, and if they are not available another tek can be reached. 

Messaging Window: Need to clarify something? Our live chat feature allows for smooth communication between you and a Tekagogo rep (yes, a real person!) directly through the messaging window.

Parts Needed: If additional parts are required, this status update lets you know and prompts a follow-up service call. We’ll get you back on track ASAP!

Progress Bar:  The Tekagogo platform features a progress bar that provides a clear visual indicator of the current stage of your service call. This allows you to easily track the progress from the moment a Tek is assigned to the completion of the repair.

Rating System: Share your experience! Rate your Tek after each service call using our rating system. Feedback below three stars triggers an internal review for continuous improvement.

Service Call: When your equipment needs attention, you can request a Tek by submitting a service call through the Tekagogo platform.

Service Call Workflow: Requesting, accepting, and completing service calls follows a clear sequence within the Tekagogo platform, ensuring a hassle-free experience.

Teks: Our trusted, vetted, and experienced technicians. 

Tekagogo App: A mobile application designed exclusively for Teks to receive and manage service requests from dental offices.

Work Order: A detailed record of your service call, including the reason for service, identified issues, completed work, and final status, is kept within the work order for future reference.

Dental Equipment Terms

We understand the importance of having your dental equipment functioning flawlessly. This section of our glossary equips you with key terms related to the equipment commonly found in dental practices, all of which can be serviced through our convenient Tekagogo platform.

Amalgam Separator: A device that removes amalgam particles from dental office wastewater, preventing mercury pollution.

Autoclave: A device used to sterilize dental instruments and equipment through high-pressure saturated steam.

Cavitron: A brand of ultrasonic scaler commonly used for teeth cleaning.

Compressor: A machine that provides compressed air for various dental tools and equipment.

Cone beam machine: A type of dental X-ray that captures 3D images of the teeth and jawbone.

Curing Light: A tool that emits high-intensity light to harden or cure light-sensitive dental materials.

Dental Cart: A mobile cart that holds and organizes various dental instruments and supplies.

Dental Chair: The chair where patients sit during dental procedures, often equipped with various controls for positioning.

Dental Loupe: Magnifying glasses worn by dentists to enhance vision during detailed dental work.

Dental Unit: A console that provides water, air, and suction to the dentist during procedures. It may also house other tools like handpieces and scalers.

Digital Sensor: A device used in digital radiography to capture images of teeth and jaws.

Endodontic Motor: A specialized handpiece used in root canal treatments to clean and shape the root canals.

Handpiece:  A high-speed drill used for various procedures like removing cavities and polishing teeth.

Impression Material: Materials used to create molds of teeth and gums for making dental restorations or appliances.

Intraoral Camera: A small camera used to take images of the inside of a patient’s mouth, aiding in diagnosis and patient education.

Light-Curing Unit: See Curing Light.

Operatory: The room where dental treatments are performed, equipped with all necessary dental equipment.

Operatory Light: A bright light used to illuminate the patient’s mouth during dental procedures.

Panoramic X-ray: A type of dental X-ray that captures a wide image of the entire upper and lower jaw in a single picture.

Prophy Jet: A device that uses a mixture of water, air, and baking soda to clean and polish teeth.

Phosphor plate X-ray: A reusable plate used to capture dental X-ray images electronically.

Saliva Ejector: A low-volume suction device used to remove saliva from a patient’s mouth during procedures.

Scaler: An instrument used to remove plaque, tartar, and stains from teeth.

Sterilizer:  A device that uses heat, pressure, or chemicals to kill microorganisms on dental instruments and equipment.

Ultrasonic cleaner: A device that uses high-frequency sound waves to remove debris from dental instruments.

Ultrasonic Scaler: A powered scaler that uses ultrasonic vibrations to remove tartar and plaque from teeth.

Vacuum Pump: A device that removes air and fluids from a system, often used in conjunction with suction in dental procedures.

Water sterilization system:  A system that supplies clean, disinfected water for use in dental procedures.

X-Ray Machine: A device used to take radiographic images of teeth and jaws, essential for diagnosing dental conditions.

Have additional questions or want to know more? Visit our FAQ page or get in touch.