Tekagogo connects dental offices with experienced, highly qualified technicians, called Teks, who specialize in repairing essential equipment such as sterilizers, air compressors, vacuums, and amalgam separators. 

The platform supports both emergency repairs and preventative maintenance. If something breaks, practices can submit a work order through their dashboard and receive a response from a local Tek. If your office is enrolled in Tekagogo’s Preventative Maintenance Program, regularly scheduled visits help ensure major equipment is reliable and any issues are caught early on.

Every service visit is logged, giving practices visibility into what was completed, which parts were addressed, and any notes from the technician. For practices enrolled in the Preventative Maintenance Program, all visits are pre-scheduled at the time of sign-up and spaced out across the year. If you’re not enrolled, service is scheduled on an as-needed basis.

One of the main benefits of Tekagogo’s dental repair service is how easy it is to schedule. Offices log into their web-based dashboard, select the area of repair that needs attention, and submit a request with a few quick notes regarding the specific equipment problem. The system automatically alerts nearby Teks, who can then respond to coordinate the visit.

Tekagogo also encourages users to enable SMS notifications. This allows for real-time communication between office staff and the technician, so you know when they’re on the way.

After-hours and weekend scheduling is available for practices that prefer service outside of regular patient hours. This flexibility helps dental teams avoid unnecessary disruptions during their busiest times.

Tekagogo works on all major equipment in a dental office and focuses its dental repair service on essential mechanical and sterilization equipment. This includes:

• Air compressors
• Vacuum pumps
• Sterilizers and autoclaves
• Amalgam separators
• Operatory equipment
• Technology

Tekagogo’s platform makes it easy to reference equipment history by location and track the frequency of service. This is especially valuable for practices with multiple operatories or those managing large volumes of patients.

For dental service organizations, standardizing repair procedures and tracking service records can be difficult when multiple locations operate independently. Tekagogo provides a structure that simplifies those processes. Each office has its own dashboard to manage repair requests and maintenance history. While data is not shared between locations, each team can access service logs, technician notes, and equipment data directly through the platform.

The Preventative Maintenance Program is especially beneficial for DSOs. With semi-annual or quarterly visits, it ensures that critical systems like compressors and sterilizers receive regular attention. Planned maintenance allows Teks to install PM kits (as needed), flush suction lines, and document wear before problems turn into scheduling emergencies.

DSOs can also assign a Favorite Tek to specific offices, making it easy to work with technicians who are already familiar with the equipment and layout. This adds consistency to service across the organization, even when locations operate independently.

Sometimes a repair requires a return visit, especially if a part needs to be ordered. In those cases, the Tek will document the issue and coordinate next steps with the office. Once the part arrives, the practice can log into the dashboard and select “continue with repair” to request a follow-up visit.

Tekagogo’s system is designed to reduce waiting, avoid confusion, and keep communication open between teams and technicians.

Tekagogo’s dental repair service stands out by focusing on ease of use, speed, and full-service visibility. Traditional repair services often require phone calls, repeated follow-ups, and handwritten equipment notes that can get lost too easily. Invoicing can show up months later, leaving offices unsure when a technician actually came or what was done. Tekagogo keeps it simple with a centralized online platform where everything is documented in real time, including visit summaries and instant invoicing, so you’re never left guessing.

Key differences include:

• Web-based repair requests with real-time technician matching
• SMS updates so teams know when help is arriving
• Preventative maintenance scheduling and history tracking
• Reduced hourly service rates for PM Program participants
• Favorite Tek option for continuity of service

By organizing all communication, scheduling, and documentation in one place, Tekagogo helps dental teams spend less time managing repairs and more time focusing on patient care.

No, a preventative maintenance plan is optional. Practices can use Tekagogo for one-time dental repair service requests whenever they need support. However, offices enrolled in the Preventative Maintenance Program receive added benefits like:

• Pre-scheduled visits to reduce emergency calls
• Installation of manufacturer-approved PM kits
• Routine system checks and part replacements
• Reduced hourly rates on all repairs

Preventative maintenance helps avoid last-minute cancellations, improves equipment lifespan, and gives teams better insight into what needs to be replaced soon.

Service records are stored in perpetuity. All repair history, technician notes, and part details remain accessible in the office’s dashboard, even if the platform isn’t used every day. This is especially helpful when evaluating older equipment, planning replacements, or onboarding new team members who need a reliable record of past service.

The ability to reference specific repairs gives dental teams more confidence in how their equipment is maintained.